Training & Development Officer

Roles:

Design, deliver, and continuously improve technical and operational training programs related to Customer satisfaction in Property Management and Facility Management services, ensuring staff competency, compliance with standards, and alignment with organizational objectives, mission, Vision and Values.

Job Description:

·         Develop and update training programs for Property Management and Facility Management teams.

·         Prepare training materials including presentations, assessments etc.

·         Deliver classroom, virtual, and on-the-job training sessions to improve customer service quality and overall customer satisfaction.

·         Conduct induction, refresher, and advanced technical training.

·         Train staff on asset lifecycle management, maintenance strategies, and ISO 55001 compliance.

·         Train staff on FM operations, mobilization, KPIs, and ISO 41001 compliance.

·         Provide training on (CAFM/CMMS) systems and reporting tools.

·         Conduct competency assessments and identify skill gaps.

·         Maintain training records, certifications, and attendance.

·         Ensure training supports HSE, Quality, and audit requirements.


Education Qualification & Certification

·         Bachelor’s degree in Business Administration or Engineering (Mechanical, Electrical, or Civil) preferred.

·         Master’s degree or MBA – an added advantage

Mandatory Certifications:

·         Train the Trainer certification

·         Customer Service Trainer Certification

·         Certified Learning & Development Professional (CLDP / equivalent)

Preferred / Value-Added Certifications:

·         Hospitality or Service Management certification

·         Customer Experience (CX) or Service Excellence certification

·         Conflict Management / Complaint Handling certification

Experience Requirements

·         8–10 years of experience in FM industry.

·         Minimum 3–5 years in a training, coaching or technical leadership role.

·         GCC experience is highly preferred.

Languages Known

English & Hindi (Required)

Arabic (Preferred)

Doha, Qatar

Contract Executive

Job Description:

• Assist the Commercial Manager with pre- and post-contract activities for all FM Services

• Interacts with LREDC, Service Providers, and Sub service providers throughout the Contract

duration.

Proven experience dealing with contractor and consultants claims and disputes.

• Draft tenders and contracts for FM service providers, prepare pre-qualification packages.

(Ensures that the tenders and contracts are thoroughly reviewed for contractual, legal, safety,

risk management, financial, tax, and accounting issues and provisions prior to submitting to

client for approval).

• Attend meetings with the Service Providers on a regular basis.

• Provide support service when required in “interpretation of contract" during the

contract and ensures its close-out are in accordance with established procedures.

• Identify contractual problems and possible claims by Service Providers and takes

appropriate action to ensure a satisfactory resolution and informing LREDC of the same.

• Generates and maintains documentation for analyzing, negotiating, and drafting

change/variation orders with Service Providers.

• Monitors expenditures versus contract cost limitations. Prepares letters to client notifying

them of contract cost limitations and requirements for additional funds. Prepares letters to

client requesting approvals and interpretations required to comply with the provisions of

the contract.

• Perform other responsibilities associated with this position as may be appropriate.

• Require a comprehensive knowledge of industry business practices and the negotiation of

prime contracts.

• Generate and maintain documentation for analyzing, negotiating and drafting Instructions

(LI), change/ Variation Orders for the Service Providers (excludes Commercial activities such

as the processing of invoices and the cost assessment of variations which shall be

undertaken by LREDC Cost Control.

 

Qualifications & Experience:

• Degree in quantity surveying, Business management, Civil Engineering or related field from

an accredited university

• 5-Years of related working experience in contract administration, management and have

experience of running multiple contracts at any one time, interpreting contracts, dealing with

claims and other contractual issues and preferred to have in the Arabian Gulf Region with

registered Engineering Consultants.

• At least three (3) years working in the Arabian Gulf Region and/or with internationally

renowned company.

• Fully conversant with the local general condition of contract and standard method of

measurement and QCS and possess working knowledge in Variation orders and Cost

analysis/claims & FIDIC.

• Similar technical qualifications along with similar substantial work experience also will be

taken into consideration

Doha, Qatar
Permanent